Alcatraz Cruises ISO Certification
ISO 9001 Management Systems
ISO 9001 specifics requirements for a quality management system for any organization that needs to demonstrate its ability to consistently provide product that meets customer quality requirements, and applicable regulatory requirements, aims to enhance customer satisfaction and achieve continual improvements of its performance in pursuit of these objectives.
How Alcatraz Cruises meets the standards of ISO 9001
- Commitment to respect customers and deliver excellence in guest service, striving for 100% satisfaction 100% of the time
- Ask for customer feedback and take prompt action to resolve customer issues
- Analyze customer feedback for continual improvement of guest satisfaction
- Deliver a seamless guest experience, with outstanding customer service throughout all aspects of organization.
- Managers constantly monitor an internal database utilized for tracking inconsistencies and guest service issues to take immediate corrective actions for the best visitor service
- Thorough training and development of quality customer service, operations and management
- Extensive training and development program including computer-based modules, manuals, operational guidelines and trainers to educate all personnel
- Creative and professional marketing resources, processes and programs
- Operations are evaluated, measured and observed for continual improvement of quality service
- Dynamic human resource practices such as employee recognition and benefit programs, a diverse workforce and employee communication to create a positive environment and desirable place to work
- Work in tandem with Park Service partners for thriving operations and delivery with ongoing communication
- Efficient reservations and ticketing services, with prompt service calls and lines, on-time service of vessels
- Sustainable, healthy and organic foods, selected from local resources
- Attractive and well-maintained landing areas, vessels and facilities
- Interpretive information provided to enhance the guest experience with information of the local NPS, GGNRA parks, seabirds and natural history
- A great extent of ongoing, internal and external communication
- Full compliance with all applicable laws, regulations and industry standards under which we operate
- Incorporate best management practices and seek to improve management approach
- Function operationally to ensure economic success
ISO 14001 Environmental Systems
ISO 14001 specifies requirements for an environmental management system (EMS) for managing the environmental impact of organizations activities and to achieve continual performance.
How Alcatraz Cruises Meets the Standards of ISO 14001
- Protect and conserve the natural resources and ecosystems
- Committed to preventing pollution, reducing waste, conserving water and energy
- Educate our guests and employees on environmental stewardship
- Seek opportunities to partner with stakeholders that supports our commitment to the environment
- Conduct thorough training for all departments of environmental awareness and management.
- Furnish and utilize vessels with alternate fuel and low-emissions Tier 2 engines to minimize consumption and our carbon footprint of the environment
- Winner at the 2008 San Francisco Business Times Green Award, Best Practices
- Follow green procurement guidelines for purchasing from vendors
- No use of pesticides and minimal chemical usage
- Request pertinent green criteria from vendors related to the product or service they provide
- Select vendors that provide minimal and recyclable packaging
- All disposables in food services are recyclable or compostable
- Follow extensive environmental programs, and have annual inspections of implemented procedures
- Committed to zero spills and hazardous releases into the water, and follow specific practices to uphold this standard
- Spill prevention practices are executed and recurrent training and drills are conducted
- Waste reduction and recycling is steady, solid waste is recycled and composted
- Ensure safe bird passage and nesting through education and interpretive information
- Minimize disturbance to all wildlife, protection of wildlife and utilize a disturbance reduction plan
- Designed and built the first Passenger Vessel Hybrid Ferry Boat
OHSAS 18001 Occupational Health and Safety Standard
OHSAS 18001 is an international occupational health and safety management system specification which gives requirements for an occupational health and safety (OH&S) management system to enable an organization to control its OH&S risks and improve performance. The specification has been developed to be compatible with the ISO9001 and ISO 14001 management systems standards, in order to facilitate the integration of quality, environmental, and occupational health and safety management systems by organization, should they wish to do so.
How Alcatraz Cruises Meets the Standards of OHASA 18001
- Health and Safety is a top priority for our customers and crew
- Set expectation for every crew member to perform tasks with a "safety first" attitude
- Provide safe, healthful facilities and services for the enjoyment of our customers
- Provide a healthy, safe work environment for all crew
- Deliver comprehensive crew training and resources to ensure that safety is never compromised in work activities
- Exercise systematic safety and emergency drills to ensure vigilance and practical skills for managing emergencies
- Review of hazard and emergency preparedness plans to ensure effectiveness
- Consistent and significant food preparation and sanitation protocols
- Internal food safety inspections conducted weekly
- Follow applicable Health and Safety programs and plans such as Maritime Security, Hazardous Communication, Work Safe Rules, Hearing Conservation, Hazard Analysis and Emergency Actions.
- Prompt response to incidents and address root causes
- Vessel safety and security is never compromised, the Captains and crew conduct work processes with the highest competence
- Constant safety focus such as emergency responsibilities, emergency procedures, proper usage of equipment, personal safety, medical response, safe work practices, safe embarkation and disembarkation of vessels, reporting hazards, and prompt reporting of incidents
- Ensure visitor and passenger safety through effective practices such as line coordination, boarding assistance, handling special needs and safety announcements
